New Roles for Onboard Housekeeping Teams

Our pause in operations has given us the opportunity to examine our processes and make enhancements to better serve your clients. One area where we’ve made a meaningful change is in our housekeeping department. Beginning this summer when we return to service, there will now be a two-person housekeeping team servicing each suite. The team will consist of one Suite Host and one Suite Attendant, replacing the singular Suite Stewardess position.

We made the change to provide better service to our guests, as well as to increase diversity, equity and inclusion among our team members. As a result, your clients will meet Suite Hosts and Suite Attendants from all genders and a broad range of nationalities. The new structure will create more career opportunities for our team members and strengthen our culture, but the total number of housekeeping staff on each ship will not change.

The Suite Host will service their assigned suites to our highest Seabourn standards. The Suite Attendant will support the Suite Host with the daily cleaning routine for their assigned suites. We designed this change to be more efficient, as servicing a suite takes less time for a team than for a single individual. Additionally, this new team approach will give our Suite Hosts and Suite Attendants more time to interact with your clients and get to know their preferences. In addition, these changes will give your clients the opportunity to interact with a more diverse team when they are on board.

More importantly, our housekeeping team will continue to strive to deliver unforgettable Seabourn Moments to ensure that your clients have a most wonderful Seabourn experience. We look forward to welcoming your clients back on board soon. When they are ready to sail with us again, their housekeeping team will be greeting them with a glass of Champagne, canapés and a warm smile.